Learning and Development Highlights

CSU Learn AI Simulators - CAISY

This tool, called CAISY, allows for scenario-based practice of challenging real-life situations in a safe practice environment where learners can move at their own pace. The 72 scenarios (and more being added!) range from customer service and cultivating empathy to building relationships and critical thinking. What sets CAISY apart is its intelligent feedback system, designed to provide you with actionable insights on improving your skills, ensuring a polished and professional development experience.
Explore CAISY on CSU Learn

CSU Learn - Customer Focus Bundle

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Customer Focus: Creates a culture that is focused on the customer; regularly reviews customer feedback and looks for ways to improve their experience and build loyalty; ensures his or her team has the skills and expertise to meet customer expectations.

5 courses - 2h.

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CSU Learn - Delighting Customers with Design Thinking Journey

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Design thinking is a customer-centric approach to determining how best to meet customer needs, and advocates early stakeholder engagement in the co-creation and development of solutions. Design thinking enables organizations to create value by more effectively ideating to uncover a broader set of possible products and services to better meet customer needs, deepen customer and supplier relationships, and improve the design of digital experiences. The process revolves around developing an understanding of the people for whom you're designing your products or services. This can help you better target your end user and make your clients happier. 

27 courses - 13h 34m.

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